Our Telephone Tech support is FREE for all EaglesRealm ISP subscribers. We have unsubscribed from the Tech Support Company we were using because we were providing most of the tech support anyway.  Sometimes when a subscriber first signs up, particularly using Win 2K & XP, they may need help getting their computer to accept the new Internet connection.  From then on there are typically very few problems.   Of those that occur at least 99% are due to the subscribers own computer.  Regardless our goal is to always help the subscriber gain Internet access and we will help you resolve the problem.  .
For email Support write EaglesRealm ISP Support

To view the EaglesRealm dialer installation screen shots visit Here

To view the EaglesRealm 14X Accelerator Installation screen shots visit Here

About the infrastructure that supports the services we provide.

Our network resides in a world-class data center that maintains multiple connections to major Internet backbone carriers with OC-12 and Gigabit Ethernet connections using the BGP-4 routing protocol. The data center is built with N+1 redundancy throughout, including multiple HVAC systems and redundant power. Every month, the backup diesel generators are tested to make sure they are in proper functioning order in case of power grid failure. The data center's physical security is entrusted to 24x7x365 live monitoring, CCTV, and biometric access control system.
 
 Our servers that host the applications and data are fault tolerant.
 
 Mission critical servers and applications are designed with N+1 redundancy in mind. Two installations of Billing, RADIUS, and Database services are hosted on independent servers that are configured with SCSI RAID 1+0. Both servers are 'live' and available 24x7.
 
Our uptime percentage for the network services over the past 2 years exceeds 99.99%.

 Over the period of Jan-2004 to Sep-2005, uptime percentage for network services exceeds 99.999%. The N+1 redundancy architecture keeps services available on one server while maintenance is performed on the other.