A. After installing Our Call Alert please restart your
computer. The Call Alert will pop up a dialog asking what modem
you use to connect to the Internet. Select your modem from the
list and click OK. The Call Alert will check what features are
supported by the modem. Click Done, restart your computer and
you are all set.
Q. How can I tell if I have V.92 modem?
A. The Call Alert automatically detects if your modem supports
V.92. To check what features have been detected, click the Call
Alert icon (small cellphone) in the system tray near the clock in the
bottom right corner of the screen to bring up the Call Alert
and
click Dialup button (fourth button on the Call Alert toolbar). You
should see detected modem features below your modem name, for
example V.92 - Yes, Call Waiting - Yes, Online Caller ID - Yes.
If it says V.92 - No, PhoneTray might be unable to work with
your modem. We can direct you to low cost modems that work with
our Call Alert.
Q. The Call Alert is running but my callers get busy
signal when I'm online. Why?
A. If you don't have Call Waiting
service, the Call Alert Dialup will not work and the
callers will get busy signal. Please call your phone company and
activate Call Waiting service. If you have Call Waiting service,
please make sure "Disable Call Waiting" option is not selected
in the internet provider settings (dial-up connection settings).
If your modem dials *70 before internet provider number, call
waiting will be disabled and the Call Alert will not work.
Q. When I'm online my callers are transferred to a voice
mail right away. Why?
A. If you don't have Call Waiting service, the callers will be
transferred to your voice mail right away. Please call your
phone company and activate Call Waiting service. If you have
Call Waiting service, please make sure "Disable Call Waiting"
option is not selected in the internet provider settings
(dial-up connection settings). If your modem dials *70 before
internet provider number, call waiting will be disabled and the Call
Alert will not work.
Q. I have V.92 modem and Call Waiting service but
the Call Alert fails to alert me when a call comes in. Why?
A. Some modems can detect incoming calls only on V.92
connection. Please check if your Access Number supports V.92
connection. Most Eagle's Realm ISP access numbers
do. To check what type of connection was established,
when online click Call Alert icon (small cellphone) in the system
tray near the clock in the bottom right corner of the screen to
bring up the Call Alert and click Dialup button (fourth button on
the Call Alert toolbar). The Call Alert should display current connection
type next to "Dialup connection:" label (e.g. "Connected to
555-5555 - V.92").
You can also try to select "Automatically disconnect the
internet" option on the Dialup page in the Call Alert. It might work
with your modem if connection is not V.92.
If your Access Number doesn't support V.92, you can get a modem
that works with any type of connection. Contact Us.
You will not be able to put internet on hold if
connection is not V.92, but you can see who's calling and answer
the calls using this modem.
Q. Our Call Alert shows N/A instead of caller's number
when a call comes in when I'm online. What can I do?
A. You need Caller ID on Call Waiting service from your phone
company to see caller's number when you're online. This is not
the same as usual Caller ID. There are 2 types of Caller ID
service: 1) Regular Caller ID which gives the caller's name and
number on regular calls and 2) Caller ID on Call Waiting, which
gives the caller's name and number on call waiting. Make sure
you got the second type. Phone companies can call it Call
Waiting Caller ID or Call Waiting ID or Visual Call Waiting.
If you have this service but still get N/A instead of caller's
number, please select "PhoneTray Driver" instead of
"Modem-on-Hold API" on the Troubleshooting screen. To access
Troubleshooting screen, click the Call Alert icon (small cellphone)
in Windows taskbar area in the bottom right corner of the screen
to bring up Call Alert, then click fourth button on the Call
Alert toolbar, then click Troubleshooting button on the Dialup screen.
